Bluetooth headset problems windows 7
If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request.
The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:. If you do not see your language, it is because a hotfix is not available for that language. The global version of this hotfix installs files that have the attributes that are listed in the following tables.
The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time DST bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Important Windows 7 hotfixes and Windows Server R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to. GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature. Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:. Need more help? Expand your skills. Open Troubleshoot settings. If you recently upgraded to Windows 11 or installed Windows 11 updates, the current driver may have been designed for an earlier version of Windows. To automatically check for driver updates:.
Select Search on the taskbar, search for Device Manager , and then select Device Manager from the list of results. Follow the steps, then select Close.
Important: An outdated or incompatible driver is one of the most common causes of Bluetooth connection problems. Go to your PC manufacturer's website and download the latest driver. Then do one of the following:. If you downloaded an executable. That should be all you need to do. If you downloaded individual files, and at least one file has an. Select Search on the taskbar, type Device Manager , and then select Device Manager from the list of results. Select Browse , select the location where the driver files are stored, and then select OK.
Select Next , and follow the steps to install the driver. When the installation is finished, select Close. If you don't see the Bluetooth icon, but Bluetooth does appear in Device Manager, try to uninstall the Bluetooth adapter, and then trigger an automatic reinstall. Here's how:. Select Search on the taskbar, enter device manager , then select Device Manager from the results. In Device Manager, select Bluetooth. After your device shuts down, wait a few seconds, and then turn it back on.
Windows will try to reinstall the driver. Note: You may need to contact your PC or other hardware manufacturer to get the latest drivers for your Bluetooth adapter. If these steps don't fix your Bluetooth problem, use Windows Feedback Hub to file a bug. This helps Microsoft determine the root cause of the problem. Include details about what you were doing or specific steps you were taking when the problem occurred.
For example, if you started having Bluetooth problems after updating Windows or changing Windows versions, include this info. Open Feedback Hub. Note: If your school or workplace manages your device and you don't see the Bluetooth icon, it may be disabled by your organization. Check with your IT support person. If you can turn on Bluetooth but having problems pairing or using a Bluetooth accessory, try the following steps to try to fix common problems with Bluetooth accessories. You should also check your Bluetooth device manufacturer's website—especially if you have other Bluetooth devices that are working.
The device manufacturer will probably have more detailed, product-specific information and troubleshooting steps. Try to remove the device, then pair it again.
Your device might be paired, but not connected—Bluetooth keyboards, mice, and pens connect only when necessary. To remove a Bluetooth device, select the Start button, then enter settings. After that, pair the device again. For more info on pairing devices, see Connect a Bluetooth device. Make sure the audio is playing through the Bluetooth device. Select Choose where to play sound then select the Bluetooth device. In Devices , select More options the three vertical dots next to the device, and then select Connect.
Try to remove the Bluetooth device, then pair it again. To remove a device, select Start , then enter settings. In Choose where to play sound , select the Bluetooth audio device. Pause other things that might be using Bluetooth, such as file-sharing over Bluetooth. For more info, see Fix sound problems in Windows. Verify that stereo is selected for the Bluetooth device to ensure the best quality audio. To do this:. In other words, the Bluetooth profile switching confuses some Windows applications unless you fiddle with it manually.
Fixing this required powering off down the headset and turning it back on—in other words, rebooting my headphones. I was talking to someone in a voice-calling application when the headphones lost the connection, and that application immediately ended the call because the audio device had vanished.
I had to start the call again after rebooting my headphones. A solid Bluetooth headset could be used with both a PC and your smartphone, which would be very convenient. Android users are in luck, as modern Android phones do support AptX. And many reviewers note that Beats headphones have flaky Bluetooth connection quality when paired with a device without W1 support, like a Windows PC.
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